Warranty and Refund/Exchange Process
LEDCentral.com.au’s LED lighting which utilises CREE LED’s are covered by a 2 year manufacturer's warranty against defects on workmanship or materials used. The warranty service is limited to the replacement or repair of products utilising CREE LED Lamps that become defective under normal usage, as determined by LEDCentral.com.au. This warranty does not cover LED lights that have been abused, improperly used or disassembled including being installed in a fully enclosed lighting fixture (air tight) or used in association with standard electronic or iron core transformers. Except as stated above, no other express warranty applies.
Any liability for indirect, incidental or consequential damages arising from the failure of the Lamp is excluded. For warranty claims on faulty globe (s), the claimer must provide proof of purchase information in the form of official invoice or funds transfer documentation with LEDCentral.com.au. The warranty claimer must return the faulty globe (s) directly to LEDCentral.com.au and is solely responsible for all postage costs associated with the warranty claim.
Please ensure all LED globes purchased through LEDCentral.com.au are not used in a fully enclosed fixture (air tight) - This not only voids our warranty but will dramatically reduce the life of the LED.
Refund and Exchange Policy
LEDCentral.com.au have gone to great lengths to ensure the LED light products and relating transformers are of the highest quality, however if you are not happy with your purchase or would like to exchange it for a different model, please return the item and packaging undamaged within 7 days and we will provide a full product refund (delivery costs excluded) or product exchange.
For customers wanting to exchange purchased products within the 7 day period - Please ensure all LED packaging is returned in original condition with the LED to allow for a full warranty/exchange process. COD for warranty returns back to LEDCentral.com.au will not be processed and all COD deliveries will be returned to sender.
LEDCentral.com.au will process Warranty Returns, both refund and replacements within 14 days of receiving the original items at our warehouse address below.
If your product has failed or you would like to exchange your purchase (within the 7 day exchange period), please complete the warranty claim form and return it with the faulty/exchangeable item(s) and a copy of purchase proof (invoice) to:
PO BOX 481
Mount Waverley BC
29 Gilby Road,
Mount Waverley, VIC 3149