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Terms and Conditions

Terms and Conditions

Please read all LEDCentral.com.au terms & conditions information carefully

Your continued use of LEDCentral.com.au constitutes acceptance of all terms and conditions listed within this Terms & Conditions page, and or any other terms page published on our site in conjunction with website usage or product purchase.

If you do not agree with partial or all of the terms listed within the terms and conditions pages or any other terms page listed on LEDCentral.com.au, you must discontinue the use of our web site immediately and cease product purchase.

Any information listed within LEDCentral.com.au should not be regarded as a substitute for educational, professional legal or financial advice. Information provided within should be considered as a guide only.

Each reference to LEDCentral.com.au throughout this and/or any other terms and conditions page on this web site, refers to the web site, company/business, all directors and/or employees.

Any educational references both direct and indirect mentioned throughout LEDCentral.com.au are for a guide only and in each case further information  should be thoroughly investigated through each corresponding professional association before engaging in any decisions or actions resulting from information provided.

Copyright Information 

All subject matter on or accessible from LEDCentral.com.au is subject to copyright. Apart from fair dealing permitted by the Copyright Act 1968, LEDCentral.com.au allows visitors to the site permission to download copyright material for private purposes only. For reproduction or use of LEDCentral.com.au copyright material beyond such use, written permission must be obtained directly from LEDCentral.com.au or the relevant copyright owner. If given, permission will be subject to the requirement that the copyright owner's name and interest in the material be acknowledged when the material is reproduced or quoted, in whole or in part.

Limitation of Liability 

Except where to do so would cause any part of these Terms to be illegal, void or unenforceable, LEDCentral.com.au, its directors and/or employees:

  • Excludes all conditions and warranties implied into these Terms;
  • To the fullest extent permitted by applicable law, is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with use of this web site; and
  • Excludes liability (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this web site.

Without limiting the general disclaimer, LEDCentral.com.au, its directors and/or employees:

  • Makes no warranty as to the completeness or accuracy of any material or as to its merchantability or fitness for a particular purpose. LEDCentral.com.au is not liable to you or anyone else if errors occur in the information on this web site or if that information is not up-to-date;
  • Will not be liable for disruptions to this web site; and
  • Is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this web site or an external site. You must take your own precautions to ensure that whatever you select for use from this web site is free of viruses or anything else that may interfere with or damage the operation of your computer systems.

LEDCentral.com.au, its directors and/or employees accepts no responsibility for actions in full or in part by any external business parties or services referenced and   listed or mention in full or in part on any page of the LEDCentral.com.au site. LEDCentral.com.au is not liable for any untrue or incorrect information provided by any party commenting or adding content to the web site, who are not employees. LEDCentral.com.au highly recommends that any consumer considering engaging in business with advertised educational service, they request proof of business and or educational certification or proof of qualifications.

LEDCentral.com.au is not liable based on any information added to the web site by people not employed by LEDCentral.com.au

Third Party Advertising 

LEDCentral.com.au has a number of different advertisements on various pages throughout the entire site that contain links to external web pages. LEDCentral.com.au, its directors and/or employees are not liable for any linked web site or activity conducted by external parties linked to LEDCentral.com.au through advertisements in any way. When you link to any external site via LEDCentral.com.au, you are leaving our site and do so at entirely your own risk. Advertising links and or advertising listed on our pages do not imply recommendation or endorsement by LEDCentral.com.au or employees relating to our site.

Linking to LEDCentral.com.au 

LEDCentral.com.au encourages third party businesses to link directly to our site and or information contained on our pages.

Qualified Electrical Installation - Limitation of Liabilty

Except where to do so would cause any part of these Terms to be illegal, void or unenforceable, LEDCentral.com.au, its directors and/or employees:

- will not be held responsible or accept any such responsibility in relation to electrical installation or modification of any of any of its products or associated fittings purchased either through LEDCentral.com.au or any associated sale outlet. All electrical installations and modifications including any transformer installation, be it new LED transformer installations or changes from old equipment to new transformers and/or any T8 tube related ballast and starter modifications MUST be conducted by a qualified electrician - The installation method must adhere to Australian standards and lies solely the responsibility of the Electrical professional installing the equipment. Incorrect installation and/or modification of any LEDCentral.com.au supplied product can cause incorrect LED operation as well as serious harm possibly resulting in death to the person conducting the installation or modification. Incorrect electrical installation can cause electrical shorting and fire resulting in loss of property and/or life. Please make sure ALL electrical work is conducted by a Qualified Electrician who adheres to and accepts all responsibility for Australian Standards in electrical installations.

Online Store Shipping and Delivery Terms

LEDCentral.com.au dispatches goods both Australia wide and internationally. Orders are dispatched within 2 business days of the purchase order being received and shipping times are estimated at between 3-10 business days depending on your location within Australia or overseas country and shipping method chosen. Shipping costs are directly influenced by the size and weight of the product/s purchased and your location; exact shipping costs are calculated during the shopping cart process and will be added to the order total before checkout - you will be given a choice of Australia Post standard or express post shipping methods. Australia Post returns a quote through our online store based on the items added to the shopping cart.

Generally, Australia Post contractors deliver during business hours.  As we ship all of our parcels by registered post, we will require a signature upon delivery.  If you will not be at the ship-to address at the time of delivery, Australia Post will leave a card in your mail box with instructions for collection at your nearest Australia Post Office.

If Australia Post is unable to deliver the parcel to you after 2 weeks, they will return the parcel to us at our expense.  If the error was as a result of LEDCentral.com.au sending the parcel to the incorrect address or we have nominated an incorrect service and the parcel has been returned to us, we will immediately reship the parcel to your correct address free of charge.

If the parcel has been returned to us as a result of error or inaction on your part, then as a condition of us resending the parcel back to you, we reserve the right to pass on any additional charges that we incur for the return of the parcel to us as a result of your error or inaction and further, the additional delivery costs to have the parcel reshipped to you at your nominated address.

Error or inaction on your part may be, but is not limited to the following and is determined at the discretion of LEDCentral.com.au:

  • You entering an incorrect or incomplete address (including omitting a company name where delivery is to a business address).
  • You failing to claim the parcel for more than 2 weeks from date of the card notification in your mailbox advising you of attempted delivery.

If you opt to cancel the order as a result of the item being returned to us, we will provide you with a refund, less all shipping costs incurred and our restocking fee of 10% of the total order value.

All transactions processed through the LEDCentral.com.au online store are processed in AUD (Australian Dollars) and include GST.

Lithium Batteries - Special Shipping Term

Due to new Australia Post dangerous goods regulations, Lithium batteries cannot be posted using Austrlian Post Express Air post. All purchases of our LED torch batteries will be shipped using Australia Post Road Freight. This regulation is totally out of LEDCentral.com.au control and must be followed to avoid hefty fines.

Please see the government regulation document outlining these restrictions - Click Here

Online Store - Terms of Sale

All LED Lighting Products remain the property of LEDCentral.com.au until they have been fully paid for by you. We are not required to deliver any product to you until payment has been received in full. We do not have any liability to you arising from the supply of our products to you, except that we shall provide you with a refund or replace products for you if there are any defects. All warranties and representations are otherwise fully excluded to the extent allowed by law.

Product Availability

LEDCentral.com.au is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund and Exchange Policy

LEDCentral.com.au have gone to great lengths to ensure the LED light products and relating transformers are of the highest quality, however if you are not happy with your purchase, please return the item undamaged within 14 days and we will provide a full product refund (delivery costs excluded) or exchange.

LEDCentral.com.au will process refunds and exchanges within 14 days of receiving the original items back.

LEDCentral.com.au CREE LED 2 Year Warranty

LEDCentral.com.au's LED lighting which utilises CREE XLamp LED are covered by a 2 year manufacturer's warranty against defects on workmanship or materials used. The warranty service is limited to the replacement or repair of products utilising CREE XLamp LED Lamps that become defective under normal usage, as determined by LEDCentral.com.au. This warranty does not cover LED lights that have been abused, improperly used or disassembled including being installed in a fully enclosed lighting fixture (air tight) or used in association with standard electronic or iron core transformers. Except as stated above, no other express warranty applies. Any liability for indirect, incidental or consequential damages arising from the failure of the Lamp is excluded. For warranty claims on faulty globe (s), the claimer must provide proof of purchase information in the form of official invoice or funds transfer documentation with LEDCentral.com.au. The warranty claimer must return the faulty globe (s) directly to LEDCentral.com.au and is solely responsible for all postage costs associated with the warranty claim.

Please ensure all LED globes purchased through LEDCentral.com.au are not used in a fully enclosed fixture (air tight) - This not only voids our warranty but will dramatically reduce the life of the LED.

LEDCentral.com.au will process Warranty Returns, both refund and replacements within 14 days of receiving the original items back. COD for warranty returns back to LEDCentral.com.au will not be processed and all COD deliveries will be returned to sender.

Detailed Warranty Information Page - https://www.ledcentral.com.au/warranty-information/ 

LEDCentral.com.au LED Brightness (WATT - Lumen) & Lifespan

When comparing LED globes on LEDCentral.com.au or other external LED stores it is important to use the Lumen output rating as the measure of the LED rather than only its "WATT", as each LED globes use Cree Diodes, rated at certain input wattage, which can be reduced on the output due to heat dissipation.

Our 3x3watt and 5x3watt LED's, sometimes known in the industry as 9watt and 15watt LED globes, contain three or five units of CREE 3watt XLamp XR-E diodes. However due to insufficient heat dissipation in the LED housing configuration and not wanting to overload the units so we maximise the LED life, each of the diodes are tuned down with the lighting output being rated at approximately 5-6watts, measuring around 380 lumens (cool white) for the 3x3watt globes and 12watt measuring around 700 lumen for the 5x3watt downlight. The inner driver current range for our 3x3Watt LED is approx. 410-450mA and 700mA for our 5x3watt downlight. Anti Interference and dimming models of our 3x3watt and 5x3watt LED Globes can be slightly more reduced due to their configuration.

For our Manufacturers 3x3Watt Light Source Test Reports - Please download the below PDF's for full detail.

3x3Watt MR16 Warm White Test Report - PDF      3x3Watt MR16 Cool White Test Report - PDF

Similarly our 10Watt LED utilise Cree 10watt Cree XLamp MC-E diodes, however due to insufficient heat dissipation in their LED housing configuration, the output is reduced to enable long life - 500 Lumen (approx.) rated.

Please be aware that some of our LED lights are not designed to be a 1:1 replacement light for a 50W Halogendown light. Our 4watt and 3x3watt LED lights are fantastic LED globes but are more designed to replace 20watt to 40watt Halogens - Our 10watt and 5x3watt LED are designed to replace 50watt Halogen globes. As a business we will always endeavour to offer our customers the latest and brightest LED available.

Please be aware that the lumen output of all LEDCentral.com.au products is the output stated by the manufacturer, with the optimum driver in ideal conditions.

All LEDCentral.com.au Down lights use Cree LED components that are rated at approximately 50,000 hours lifespan as stated by the LED component manufacturer, Cree USA - www.cree.com. The maximum life of 50,000 hours is obtained primarily by optimal running conditions, including low temperature, good ventilation as well as using correct LED specific DC Constant Voltage Transformers in conjunction with the MR16 connection type blobes. LED Lifespan can be greatly reduced from 50,000 hours when not run in optimal conditions.

MR16 Compatible LED 12v Transformers

MR16 LED Light globes require DC constant voltage LED compatible 12v Transformers to run successfully. Please be aware your existing transformers may not work as desired with LED. Check our Transformers category to see our range of compatible transformers! Dimming may still not be compatible even when using recommended transformers, as it can depend on the dimming pot and combination. LEDCentral.com.au will not accept responsibility for consumers that purchase MR16 LED globes that are not compatible with their existing transformers, no refunds will be offered.

LEDCentral.com.au accepts no responsibility for electrical installations using any recommended LED transformers for sale through our store - Installation method and wiring is solely the responsibility of the Qualified Electrician installing the electrical device - This needs to be installed adhering to Australian Standards for Electrical Wiring which includes such things as junction boxes and correct insulated wiring must be used in association with LED transformer installation - Correct installation lies solely the responsibility of the Electrical professional installing the equipment - Please refer to the Qualified Electrical Installation - Limitation of Liabilty section of the terms and conditions.

LED Globe Manufacturing

LEDCentral.com.au works in association with its manufacturer of certified quality LED globes to provide the highest quality product available. Our manufacturer uses only the highest quality internal components within the final LED globe product output. CREE LED diodes are used as components of our manufactured LED globes but the globes themselves are not manufactured by CREE USA. Our manufacturer has licensing agreements with CREE USA to enable them to include the world class LED components in their quality LED globe build.

LEDCentral.com.au Sales Promotions Terms

LEDCentral.com.au run promotional sales across some of our products from time to time. One of the more common sales is our End of Financial year sale, which usually runs just prior to the end of the financial year. We reserve the right to stop the sale at any time during the sale period mentioned. The sale promotion is also only applicable for "in stock" products/items and items that are clearly marked as "SALE ITEMS" - There are no rainchecks on any items. The sale price will not be carried into the new financial year or beyond the sale dates mentioned, or if LEDCentral.com.au and its staff stop the sale early/mid sale. 


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